Professional Hospitality Advisors
“Integrated Consulting Solutions and Management Services for
IHM provides a full range of consulting and management support services to Clubs.
As experienced Club managers we provide practical and innovative consulting and
management solutions; whether we are identifying new market opportunities or driving
profits through efficiencies within existing operations.
Anyone who has been involved in Club management will agree that the most significant
and unique attribute of a Club is the vested passion of its members, and their desire to
belong to an organization that provides them with access to their chosen endeavour, at
a cost that is affordable and competitive, in an environment that is trustworthy, reputable
and friendly. It is this attribute that often creates emotionally charged and segmented
factions within a Clubעs membership.
Our integrated consulting approach provides a multi disciplinary method to evaluating
existing practices, strategies, and trends that are in place at the Club with a comparison
to industry bench marks and recommendations for actions that are likely to improve the
performance of the Club. Analysis includes a review of the operating performance to
ensure it as efficient as possible within the current customer expectations for service
and maintenance, through a review of:
- Clubhouse Facilities, including Dining and Catering Facilities, Commercial
- Kitchen, Public Reception, HVAC Systems and Maintenance Practices;
- Administration & Accounting Departments, including all Accounting
functions and Membership Communications;
- Food & Beverage Management, including Member House Accounts, Food
- Cost Control, and Profitability;
- Grounds, including Golf Course Maintenance and Supervision, CGSA
- Affiliations, General Grounds Condition Assessment;
- Major Expense Areas, including Labour, Cost of Goods, Leases,
- Chemicals & Fertilizers, Gas Fuel & Oil, Equipment Repair &
- Maintenance, Credit Card Costs, and Electricity;
- Revenue Enhancement Opportunities, including Membership Marketing
- Models, Loyalty Programs, and Analysis of 3rd Party Booking Contracts.